Our Two-Year Workmanship Warranty

FlowStone warrants that the surface preparation, resin application, finishing, and installation performed by FlowStone will be free from defects in workmanship for two years from the completion date recorded on your project completion document.

This warranty applies to the original purchasing customer at the original installation address and covers the indoor residential surfaces identified in the signed project agreement. It is not transferable.

Commercial installations, outdoor surfaces, and other specialty applications require separate written warranty terms.

Each FlowStone surface is individually created. Approved samples establish the intended color family, overall character, and finish. They do not guarantee exact duplication of every vein, movement, metallic effect, or pattern placement.

Reasonable artistic variation is part of the finished surface. Photographs and digital renderings are illustrative and may display colors differently from the installed surface.

This provision does not excuse poor workmanship, substantial departures from the approved design, or defects that interfere with normal use. Customer acceptance at completion does not waive coverage for concealed defects discovered during the warranty period.

An exclusion applies only to the extent that the excluded condition caused or contributed to the claimed damage. Unrelated warranty coverage remains in effect.

Existing-condition exclusions do not excuse FlowStone's failure to perform preparation, repairs, or suitability assessments included in the project agreement.

For White Platinum installations, avoid isopropyl alcohol during the first 14 days after the pour.

FlowStone does not promise a specific direct-contact heat tolerance, a scratch-proof surface, or suitability for direct food preparation. Use cutting boards and serving dishes.

You are not required to purchase a particular brand of maintenance product to retain warranty coverage. Damage caused by an incompatible product may be excluded.

This warranty does not provide a lifetime guarantee against yellowing, fading, or other color change.

A color change caused by defective FlowStone mixing, application, or finishing during the warranty period is covered. Changes caused by external heat, chemicals, staining, or exposure outside the agreed application are excluded to the extent those conditions caused the change.

FlowStone will review the information and arrange an inspection when necessary. Please provide reasonable access to the affected surface.

Take reasonable steps to prevent additional damage. Where practical, allow FlowStone to inspect before alterations or repairs are made. Necessary emergency measures do not automatically cancel coverage; document the condition beforehand when reasonably possible.

A claim reported during the warranty period remains eligible for review even if inspection or repair occurs afterward.

FlowStone will repair, refinish, recoat, or replace the affected portion as reasonably necessary to correct a covered defect.

Depending on the finish and location, correction may require work across a continuous countertop section to achieve an acceptable appearance. Repair materials and patterns may vary slightly from the original installation.

Covered work includes necessary labor and materials and any removal or reinstallation reasonably required to complete that work. FlowStone will explain the proposed repair and anticipated downtime before scheduling.

If a covered defect cannot reasonably be corrected, FlowStone and the customer will agree on an appropriate replacement or refund for the affected work, subject to applicable legal rights.

Repairs are covered for the remainder of the original warranty or 90 days after repair completion, whichever is longer.

This warranty is issued by FlowStone. It is not a manufacturer warranty or an extension of a manufacturer warranty.

FlowStone remains responsible for its commitments under this document. If inspection identifies a possible material defect unrelated to FlowStone's workmanship, FlowStone will explain the finding and assist with any available supplier claim. This does not limit any other rights the customer may have.

This limited warranty provides specific legal rights. You may also have other rights that vary from state to state.

Nothing in this warranty excludes or limits rights or remedies that cannot lawfully be excluded or limited. This document does not disclaim implied warranties available under applicable law.

The warranty version provided with your signed project agreement governs your project. Later website changes do not reduce that coverage.